Connect a Namecheap domain

This guide will walk you through connecting your domain from a Namecheap account to your WebDirect site.

Step 1 - Add your domain to WebDirect

To connect your domain to your website, you need to add the specific domain name to your WebDirect account. Your domain configuration can be managed on the ‘Domains’ page in the ‘Settings’ tab of WebDirect. In case you need help logging into your WebDirect account, please refer to this article.


Once you are on the ‘Domains’ page in WebDirect. Click on "+Add domain"


Enter your domain (be sure to include ‘www’) and click on ‘Add’. Save your changes by clicking on ‘Save’ in the lower right side of the page.



Step 2 - Set up your 301 redirects.

If you recently purchased your domain please proceed to Step 3 directly.

If you have an existing website under your personalised domain please follow these instructions and then proceed to step 3.

Step 3 - Log in to your Namecheap account

Go to and log in via the ‘SIGN IN’ button at the top left side of the screen.


This will open a menu where you have to insert your username and password.


Click ‘Sign In’ to access your account.

Step 4 - Set up your CNAME record

Once you are logged in, you should see a list of your domains. Click on the ‘MANAGE’ button to the right side of the domain you would like to connect. If you have purchased one domain, the list will only show a single domain.


In the next screen, click on the last tab on the right side: ‘Advanced DNS’.


On the next screen, you will see a list of DNS records. In order to change your CNAME, look for ‘CNAME Record’ in the Type column and ‘www’ in the Host column. Click on the ‘Value’ usually ‘’ to change it.

namecheap5.pngAfter you click on the ‘Value’, you will have the option to change your CNAME. Insert ‘’ in the ‘Value’ field and be sure that ‘www’ is displayed in the ‘Host’ field. The TTL should not be changed – it should still display ‘30 min’. Once you have completed these steps, click on the green ‘Save Changes’.


Step 5 - Set up domain forwarding

Next, ensure that your naked domain (without ‘www.’) redirects to your main domain ( Click on the first ‘Domain’ tab.


On the next page, find the ‘Redirect Domain’ section. Here, be sure that you have the naked domain (without ‘www.’) under ‘Source URL’ and your main domain (with www.) under ‘Destination URL’.


If you are missing this redirect, click on the ‘ADD REDIRECT’ button below. You can now add the naked domain (without ‘www.’) under ‘Source URL’, and the main domain (with ‘www.’) under ‘Destination URL’.

Please note: The format should be The system will mark it as error if the URL is missing ‘http://’ at the beginning.

 Once added, click on the green ‘Save Changes’.


Step 6 -Setting your primary domain

The last step is to set your domain name as primary. If you have multiple domains added to your account, you will need to set only one of your domain names as primary. Your other domains will then be automatically redirected to your primary domain. Visitors who access your website will then always see this primary domain in their browser bar.

In order to set your primary domain, please follow these steps.

Hint: You can only set your domain as primary if you made the necessary changes with your domain provider. If this has not been done, you will receive the error message: ‘This domain is not ready to be set as your primary. DNS records could take up to 4 hours to update – please try again later’.

In case you need help configuring your domain, please refer to our step-by-step guide here.