How to make sure your WebDirect website is ADA-compliant

The Americans with Disabilities Act (ADA) prohibits discrimination against disabled people in public life, and guarantees equal opportunities for them. It applies to hotel reservations and it can mean you’re required to provide specific facilities at your property.

You can read more about ADA on the United States Access Board’s website and on the ADA National Network’s website.

What does ADA have to do with my WebDirect website?

Your website represents your property, so it needs to be compliant with ADA. You can use your WebDirect website to tell guests about the accessibility of your property and rooms.

Customising room names

Customising your room names allows you to specify that a room can be accessed by people with reduced mobility. For example, you could distinguish between a ‘standard double room’ and a ‘standard double room – accessible’. You can also edit the room description to give more details about the features that make the room accessible.

Click here for a step-by-step guide to changing room names and customising the room description.

Customising the property description

You can also add a page to your WebDirect website to describe the accessibility of the property as a whole. For example, you could include details of facilities like parking, restaurants, level access, ramps, lifts and hearing loops, as well as the accessibility of local transport and attractions.

Click here for a step-by-step guide to adding a new page to your WebDirect website. Alternatively you can add this information to the footer of your website – to do this, create the page and then move it to the footer following these instructions.

Showing the accessibility logo

If you select any amenities that appear in the ‘Accessibility’ category in the extranet, an accessibility icon will be automatically displayed alongside the room details and on the reservation pages.

Note: BookingSuite has provided the recommendations in this article for your convenience, and we don’t accept any liability for them. Legal requirements may vary depending on your property’s location, and it’s your responsibility to make sure you comply with all relevant laws. We recommend you seek professional advice if you have any doubts about this.